Accommodation Terms & Conditions

YANGI PTY LTD

(YARNBALA We/Us/Our) owns and operates the website located at www.yarnbala.com (Website). Access to and use of the Website and the services available through the Website (collectively Services) are subject to the following terms, conditions, and notices (Terms and Conditions). By using the Services, you (You/Your/Yourself) are agreeing to all of the Terms and Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

1. The Services

Yarnbala provides You with accommodation services that can be procured through the Purchase Services available on Our Website (Purchase Services).

Additionally, we accept bookings via third-party websites, including Airbnb, Bookings.com and VRBO. Subject to changes.

2. Booking Policy

(a) Availability

All accommodation is subject to availability.

(b) Minimum Stay

A minimum stay of two nights applies year-round.

(c) Responsibility

Our premises will be leased to the person who is eighteen (18) years of age or older and has made the booking. The person who made the booking will be responsible for the behaviour of all guests. The premises are only for holiday purposes and can be occupied for the time specified on the booking confirmation. The maximum number of people allowed to stay at the premises will be a maximum of 2 guests as agreed upon by Yarnbala management during the booking confirmation and guest registration process.

(d) Confirmation

Bookings shall be deemed confirmed only upon receipt and acknowledgment of the Full payment for the booking.

(e) Special Requests

All special requests made by the guest are subject to availability and may require additional charges. Yarnbala management reserves the right to decline any special requests.

All special requests must be confirmed by Yarnbala management through email at hello@yarnbala.com.

Any special requests that have not been confirmed by Yarnbala management will not be considered valid.

3. Rates and Payments

(a) You should be aware of Our fees

Before using Our Purchase Services, You should review Our fees to ensure You are aware of the fees that You will incur.

(b) Inclusive Rates

Our standard rates are $520 per night for two-night stays or more.

Our fees are inclusive of Goods and Services Tax (GST) and in Australian dollars. If You pay Us in a currency other than Australian dollars You must pay Us for any currency conversion and transaction fees We incur in receiving this payment.

(c) Payment

Full payment is required at the time of booking. Bookings will not be confirmed until full payment is received, and a booking confirmation has been sent to the email address provided during the booking process.

(d) Peak times

During peak periods, which include but are not limited to public holidays, school holidays, Easter, Christmas, and New Year’s period, prices are subject to change.

(e) Amendment of Rates

We may change the rates for any of Our services at any time other than bookings already confirmed. We will notify you of any change by notice on the Website. In the event that we introduce a new service, We will provide information about the fees for that service on the Website. Any such fees will come into effect when they are posted on the Website.

(f) Accepted Payment Methods

We accepted forms of payment including Visa, Mastercard, American Express, JCB, and China UnionPay. Debit card transactions can be completed through our online booking system. Our credit card processor adheres to Payment Card Industry Data Security Standard (PCI DSS) compliance standards and provides a secure payment method.

(g) Charges on Card

In order to ensure the reservation of your stay, it is imperative to provide a valid credit card. If any of the following circumstances occur during your stay:

(i) The property requires excessive cleaning due to your unreasonable departure.

(ii) Any damage is caused to the property and/or equipment provided during your stay, resulting in charges to cover repairs and/or revenue loss. We reserve the right to charge the credit card on file at the time of booking.

(h) Acceptance of Terms and Conditions

Payment of the booking fee establishes Your acceptance of Our Terms and Conditions.

4. Check-In/Out Policy

(a) Check-In Time

You may commence the check-in process from 3:00 PM onwards.

(b) Check-Out Time

You must vacate the premises by 11:00 AM on the scheduled day of departure.

(c) Late Check-Out

Yarnbala management may allow late check-out, subject to availability and prior arrangement. You must contact Yarnbala management in advance to request a late check-out.

Additional charges may apply for late check-out, and the amount will be communicated to You before the extension is granted. Failure to vacate the property by the scheduled check-out time may result in additional charges.

Yarnbala management reserves the right to decline any late check-out requests or to charge additional fees if late check-out causes inconvenience to other guests or affects the cleaning schedule.

(d) Check-In Policy

To ensure a seamless check-in process, it is mandatory for you to provide us with your expected time of arrival at least one day prior to your check-in date.

We use a coded key lock box, and therefore, you are required to complete a remote check-in process.

The check-in instructions will be provided to you via email prior to your arrival.

(e) Check-Out Policy

As a guest, it is your responsibility to check-out on time and leave the property clean and tidy. Please ensure that all windows and doors are securely closed and locked before leaving and that all furniture is returned to its original position, as it was upon your arrival. Check-out instructions will be sent to you prior to your departure, and it is important that you follow them carefully to avoid any additional cleaning or maintenance charges.

If the property is not left in an acceptable condition, Yarnbala management reserves the right to charge extra cleaning fees at Our discretion. Any excess cleaning and charges will be the responsibility of You and must be paid promptly.

Additionally, You are also responsible for the loss or damage of any property keys. Charges will apply if the key is lost or damaged.

5. Cancellation and Changes to Booking

(a) Cancellation Policy

Cooling off period: Full refund for cancellations made within 48 hours from placement of booking, if the check-in date is at least 14 days away.

50% refund for cancellations made at least 14 days before check-in.

No refunds for cancellation made within 14 days of check-in.

(b) Date Changes

(i) Date changes can be made by email more than Thirty (30) days prior to Your stay, and are subject to additional rate differences if applicable.

(ii) Date changes made to the booking that reduce the number of nights staying will be treated as a cancellation of the booking in respect of those nights.

(c) No Refunds

(i) No refund can be given for non-arrival, unused nights, and unused credits.

(ii) No refunds will be given for unused services or early departure.

(d) Travel Insurance

(i) We strongly recommend the purchase of travel insurance to cover unforeseen circumstances, such as medical emergencies, cancellations, etc.

(e) Booking Transfers

(i) Bookings can be transferred to other guests by emailing hello@yarnbala.com to arrange the transfer of Your booking.

(f) Unforeseen Circumstances

(i) Credits will be given to You if cancellation of Your booking occurs due to the property becoming unavailable for Your occupancy due to unforeseen circumstances, such as storms, fires, damage, etc. Yarnbala management will inform You immediately and try our best to help with finding You new accommodation.

6. Getting to and From the Property

(a) Road Conditions

The access driveway to Yarnbala Guesthouse is a 2WD - accessible gravel road, suitable for use in all weather conditions under normal circumstances. The guesthouse is located approximately 280 m from the sealed road via this internal driveway.

(b) Caution and Speed Limits

We advise You to drive cautiously on the roads, as there may be wildlife present. Additionally, it is recommended that You drive according to the conditions and adhere to the speed limit of 30km/h on the driveway. This is to minimize the disturbance of dust and ensure the safety of both You and wildlife.

(c) Driving Restrictions

To avoid damage to You, Your vehicle, wildlife, and the land, You are only permitted to drive on the designated dirt/gravel road/driveway.

7. Occupancy Policy

(a) Maximum Number of Guests

Our property, Yarnbala Guesthouse, is designed to accommodate a maximum of two (2) guests.

(b) Additional Guests

If You would like to discuss additional guests, please contact Yarnbala management. Approval must be given by Yarnbala management in writing, and additional charges may apply. Infants sharing existing bedding will not incur a fee.

(c) Parties

No parties are allowed on the property.

(d) Visitors

All visitors must receive prior approval from Yarnbala management before entering the property. Due to limited parking and the private nature of the property, no unapproved visitors are permitted on-site.

Approved visitors are welcome during the day only and must comply with all House Rules and respect the property at all times. Please note that only paying guests are authorised to use the Guesthouse and its facilities, including water, electricity, and waste services. Strictly no additional guests are permitted to stay overnight.

8. House Rule, Damages and Loss

(a) You are required to comply with the House Rules and Our Terms and Conditions, any breach of them may result in damage, loss, or expense incurred by Yarnbala management.

(b) Any damage, loss, or expense incurred by Yarnbala management due to Your breach of the Terms and Conditions and/or failure to comply with the House Rules will be charged to the credit card used at the time of booking. Examples of such charges include but are not limited to breakage, damage, excess cleaning requirements, and extra guests beyond those declared.

(c) By confirming a booking, You authorise Yarnbala to charge Your nominated payment method for any damages, additional cleaning, breach of rules, loss, or costs incurred during Your stay. This includes charges identified after departure where reasonably attributable to Your stay.

(d) Yarnbala accepts no responsibility for loss or damage to Your property during Your stay.

(g) Security and Monitoring

The property may be subject to external security monitoring for safety and protection of property. No surveillance is installed in private guest areas such as the interior of the Guesthouse.

(e) Noise & Behaviour

To preserve the peaceful nature of the property and respect neighbouring residents, excessive noise and loud music are not permitted at any time.

Guests are expected to keep noise to a minimum, particularly during the evening. Quiet hours apply from 9:00pm to 8:00am, during which time all noise must be kept low and no music is to be played outdoors.

The property is not suitable for parties or gatherings. Any behaviour that causes disturbance may result in immediate termination of your stay without refund.

(e) Property Boundaries, Access & Environmental Care

Yarnbala is a private residence situated within a fragile and critically endangered coastal ecosystem. The Guesthouse is located on the property, and we kindly ask that guests respect the privacy of the main residence and surrounding operational areas at all times. Access is limited to the Guesthouse, designated parking area, and clearly marked tracks only.

Guests are not permitted to wander beyond designated areas or into the surrounding bushland. For your safety and to protect the environment, please remain on allocated tracks and follow all directional signage provided, including the marked pathway to the beach.

The landscape is home to native wildlife, including reptiles such as snakes, which may be present at certain times of the year. While this is a natural part of the environment, staying on designated paths significantly reduces any risk.

If you wish to further explore or learn about this unique ecosystem, we encourage you to book our Wild Yarnbala experience, where access is guided and appropriate to the environment.

Failure to comply with these requirements may result in termination of your stay.

(f) Wildlife Interaction

Guests must not feed, disturb, or attempt to interact with any wildlife on the property. Yarnbala accepts no responsibility for wildlife encounters, which are a natural part of the environment.

9. Inclusions and Servicing

(a) The rates for Yarnbala include the services and amenities listed on your booking confirmation.

(b) Daily servicing is not provided, but you may request a housekeeping service for fresh towels and linen for bookings of eight nights or more. Additional charges apply.

10. Fire Bans

You are required to comply with the South Australian (SA) Bushfire Regulations and adhere to all fire bans in effect during Your stay.

11. Catering Packages and Add-on Experiences

We hereby disclaim all liability for any injury, death, trauma, loss, or damage arising from excessive consumption of alcohol or any other harm resulting from the consumption of alcohol, whether directly or indirectly.

(a) Liability

Yarnbala shall not be liable or responsible for any catering packages and add-on experiences sold on behalf of third-party suppliers.

Guests are responsible for the safe and lawful consumption of alcohol at all times. Yarnbala reserves the right to cease service or terminate a stay immediately if guest behaviour becomes unsafe, disruptive, or breaches property rules.

12. Amendments to Terms and Conditions

Yarnbala reserves the right to amend in whole or in part these Terms and Conditions from time to time. Amendments will be effective immediately upon notification on the Website. Your continued use of the Website following such notification will represent an agreement by You to be bound by the Terms and Conditions as amended.

13. Privacy Policy

Our Privacy Policy, which sets out how we will use your information, can be found at www.yarnbala.com. Please ensure You have read and understood our Privacy Policy. By using the Website, You consent to the processing of personal information as described in the Privacy Policy and warrant that all data provided by You is accurate. We will process all personal information in accordance with data protection laws and our Privacy Policy.

15. Prohibitions

(a) Our Service

(i) Pets are strictly prohibited on the premises of the property. Should it be discovered that a pet has entered the premises, You will be immediately required to vacate the property, and You will be held responsible for all costs associated with any damage, cleaning, and/or fumigation required.

(ii) The removal, cutting, or collection of any vegetation from the property, including but not limited to trees, branches, fallen timber, plants, or any natural materials, is strictly prohibited at all times. This includes the use of any on-site vegetation as firewood.

(iii) Firewood is provided for the fire pit upon request. Additional firewood may be purchased from Yarnbala. No outside firewood is permitted to be brought onto or used on the property without prior written approval.

(v) Guests must not leave food waste or rubbish outside at any time due to wildlife attraction and environmental risk. All waste must be disposed of in designated bins provided. Additional cleaning or waste removal charges may apply if this condition is not met.

(b) Smoking is strictly prohibited anywhere on the property, both indoors and outdoors.

Due to the surrounding dense vegetation, any improperly discarded cigarette poses a serious bushfire risk. For this reason, we do not accommodate smokers and cannot permit smoking under any circumstances.

If any evidence or smell of smoking is detected within the property, a cleaning and fumigation fee will be charged to the credit card used at the time of booking.

16. Disclaimer of Liability

(a) Our Services

(ii) You understand and accept that You engage in any activities and use any facilities provided by Yarnbala at Your own risk, particularly those involving wildlife. By making a booking, You acknowledge and release Yarnbala and Our staff from any and all liability for any direct, indirect, or consequential loss or damage whatsoever arising out of or in connection with their use of the facilities and activities offered by Yarnbala.

(iii) You agree to indemnify Yarnbala, its owners, employees, and contractors against any loss, damage, liability, or expense arising from Your breach of these Terms and Conditions or Your use of the property.

17. Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise. If there are any issues or complaints with the property and/or your stay, you must inform Yarnbala management immediately so that they have the opportunity to rectify the situation promptly. You must allow service and repair access to the property during reasonable hours to address any issues or complaints.

Any complaints should be communicated in writing to Yarnbala management before departing from the property. Please send your written complaints via email to hello@yarnbala.com

18. Emergency Access & Right of Entry

Yarnbala management reserves the right to enter the property at reasonable times, or without notice in the case of emergency, urgent maintenance, safety concerns, or suspected breach of these Terms and Conditions.

19. Force Majeure (Unforeseen Events)

Yarnbala shall not be liable for any failure or delay in performing its obligations where such failure is caused by events beyond its reasonable control, including but not limited to bushfire, flood, extreme weather, power failure, government restrictions, pandemic, or natural disaster. In such cases, Yarnbala may offer rescheduling or credit at its discretion.